Chapter 9: Internet, Email, and Online Communication (Set-1)
In a web address, what does a URL mainly help you identify on the internet
A Computer hardware model
B Printer sharing method
C Exact resource location
D Keyboard layout type
A URL (Uniform Resource Locator) tells the browser where a web resource is located and how to access it, such as a webpage, file, or online service on the internet.
Which term refers to a private network used within an organization for internal sharing
A Public internet
B Web directory
C Social media
D Intranet network
An intranet is a private network that uses internet technologies but is restricted to authorized users inside an organization, helping share files, notices, and internal services securely.
What is the main role of a web browser on a computer or mobile device
A View web pages
B Create email accounts
C Increase internet speed
D Repair operating system
A web browser is software that requests web content from servers and displays it for users, letting you open websites, read pages, play media, and use online services.
Which service provider usually gives you an internet connection at home or office
A Web host
B Search portal
C ISP company
D Antivirus vendor
An ISP (Internet Service Provider) supplies internet connectivity using fiber, cable, mobile data, or other methods, along with services like IP address allocation and customer support.
When you type words in a search engine, those words are mainly called
A Cache lines
B Search keywords
C Cookies list
D Download logs
Keywords are the words or phrases you enter to find information. Better keywords produce more accurate results, especially when you include specific terms like names, dates, or topics.
Which feature helps you quickly reopen a favorite webpage later without searching again
A Bookmarks list
B Bandwidth control
C Attachment folder
D Spam filter
Bookmarks save website addresses inside the browser, so you can return quickly. They reduce repeated searching and help organize useful pages into folders for easy access.
What does “bandwidth” mainly describe in an internet connection
A Delay in response
B Email message size
C Data carrying capacity
D Website trust score
Bandwidth refers to how much data can be transmitted over a connection in a given time. Higher bandwidth generally supports faster downloads, smoother streaming, and better multi-device usage.
What does “latency” mainly measure while using online services like video calls
A Data storage size
B Browser theme
C Screen brightness
D Time delay
Latency is the delay between sending and receiving data. Lower latency improves real-time activities like gaming and video conferencing, making responses feel quicker and conversations smoother.
In a browser, what is the purpose of the cache
A Store temporary copies
B Block all ads
C Create new accounts
D Encrypt every email
Cache stores temporary copies of website files like images and scripts. This helps pages load faster on future visits, but clearing cache may be needed to fix outdated display issues.
Cookies in a web browser are mainly used for
A Cooling the CPU
B Formatting hard drives
C Remembering site settings
D Detecting hardware faults
Cookies are small files stored by websites to remember preferences, login sessions, or shopping cart items. They help personalization but should be managed for privacy and security.
Which action best describes “download” in basic internet use
A Send file to cloud
B Delete local folder
C Convert file format
D Copy from internet
Downloading means transferring data from an online source to your device, such as saving a PDF, app, image, or video. Uploading is the opposite direction.
Which type of website tool is mainly designed to find information across many pages
A Search engine
B Cloud drive
C Email client
D Firewall rule
A search engine indexes web pages and helps users find results based on keywords. It ranks pages by relevance and other signals to show the most useful information first.
In advanced searching, what does using quotation marks around words usually do
A Translate languages
B Increase bandwidth
C Exact phrase search
D Clear browser cache
Quotation marks force the search engine to look for the exact phrase in the same order. This is helpful when searching for a specific line, name, or fixed term.
What does the “site:” operator help you do in many search engines
A Hide browsing history
B Search one website
C Speed up downloads
D Block tracking cookies
The “site:” operator limits results to a specific domain or website, helping you find information only from that site, such as “site:gov.in scholarship” for official results.
What does the “filetype:” operator help you find more quickly
A Only images
B Wi-Fi passwords
C Specific file formats
D Browser extensions
“filetype:” filters results to a particular format like PDF, PPT, or DOC. It helps when you want notes, forms, or presentations, for example “filetype:pdf”.
Which Boolean word usually narrows results by requiring both terms
A OR operator
B NOT operator
C NEAR operator
D AND operator
AND means both terms must be present, so results become more specific. OR broadens results by allowing either term, while NOT removes pages containing a term.
Which online habit best reduces plagiarism risk while studying from web resources
A Use own wording
B Copy without reading
C Remove author name
D Share without checking
Plagiarism is presenting copied work as your own. Reading, understanding, and rewriting in your own words, plus giving credit when required, helps maintain honesty and academic quality.
When judging a website for reliability, which clue is generally most helpful
A Flashy animations
B Many pop-up ads
C Author and sources
D Random comments
Reliable sources often show the author, date, references, and clear purpose. Checking official domains, citations, and consistency across trusted sources helps you avoid misinformation.
In email, what is the main purpose of the subject line
A Store attachments
B Summarize email topic
C Hide email address
D Increase mailbox size
A clear subject helps the receiver understand the purpose quickly and improves search later. Good subjects are short, specific, and aligned with the message content.
What does “CC” mainly mean when sending an email
A Secret recipients
B Compress content
C Copy to others
D Cancel message
CC (Carbon Copy) sends a visible copy to additional recipients. Everyone can see CC addresses, so use it when recipients should be informed but are not the main addressee.
What does “BCC” mainly help with in email communication
A Hidden recipient list
B Larger attachments
C Faster internet speed
D Automatic translation
BCC (Blind Carbon Copy) hides recipient addresses from others. It is useful when emailing many people to protect privacy and reduce unwanted reply-all chains.
Which email action sends the same message to everyone in the To and CC list
A Reply only
B Forward email
C Reply all
D Delete message
Reply All responds to the sender and all visible recipients. Use it only when everyone needs the information; otherwise, a normal Reply avoids unnecessary inbox noise.
Which action is best when you want to send an email you received to a different person
A Compose new
B Reply all
C Mark as spam
D Forward message
Forwarding sends the received email content to another person, often with your notes added. It is helpful for sharing instructions, documents, or requests with the correct person.
What is the best practice before sending an email attachment
A Use random filename
B Remove subject line
C Check file size
D Write in ALL CAPS
Large files may fail to send or fill inbox space. Compress files, use cloud links when needed, and name files clearly so recipients understand what the attachment contains.
What is “spam” in email communication
A Unwanted bulk messages
B Important updates
C Saved draft emails
D Encrypted attachments
Spam is unwanted email, often advertising or scams. Spam filters reduce it, but users should still avoid suspicious links, never share OTPs, and report harmful messages.
Which habit supports good email netiquette in professional messages
A No greeting line
B Many emojis
C Polite greeting
D ALL CAPS words
A polite greeting sets respectful tone, especially in formal settings. Along with clear language, correct spelling, and a proper closing, it makes communication professional and easier to understand.
Using ALL CAPS in online messages is commonly understood as
A Friendly whisper
B Shouting tone
C File compression
D Secure encryption
ALL CAPS often feels like shouting and may look rude. It is better to use normal text with polite wording and clear formatting to emphasize important points.
Why is proofreading an email important before sending
A Reduce mistakes
B Increase mailbox speed
C Add more spam
D Change IP address
Proofreading helps catch spelling errors, wrong attachments, incorrect recipients, and unclear sentences. This prevents confusion and saves time, especially in official emails where accuracy matters.
Which option best describes an email signature
A Hidden tracking code
B Spam filter rule
C Ending contact details
D Temporary cache file
An email signature is a standard block at the end, often including name, role, phone, and organization. It supports professional identity and makes it easy for recipients to contact you.
What does “confidentiality” mean in online communication
A Share with everyone
B Increase download speed
C Enable pop-up ads
D Keep information private
Confidentiality means protecting sensitive information from unauthorized sharing. In emails and chats, avoid forwarding private details, use correct recipients, and apply secure sharing permissions when needed.
What is cloud storage mainly used for in basic IT
A CPU cooling method
B Fix hardware damage
C Store files online
D Change monitor color
Cloud storage keeps files on internet-based servers so you can access them from different devices. It supports backup, sharing, and collaboration, reducing dependency on only one local device.
Which is a common cloud storage service name
A Google Drive
B Task Manager
C Paint Editor
D Device Manager
Google Drive is a widely used cloud storage service for saving files online. Users can upload, organize, share links, and collaborate on documents, depending on account settings and permissions.
In cloud sharing, what do “permissions” control
A Screen resolution
B Battery charging
C Access level
D Keyboard speed
Permissions decide what others can do with a shared file, such as view, comment, or edit. Proper permissions prevent unwanted changes and protect important documents from misuse.
What is a “sharing link” most commonly used for
A Format USB drive
B Remove browser cache
C Block email spam
D Share file access
A sharing link allows others to open a file or folder without sending attachments. Access still depends on link settings like “anyone with link” and chosen permission level.
What does “sync” mean in cloud storage use
A Delete all files
B Keep copies updated
C Change file type
D Encrypt every link
Sync keeps files consistent across devices by updating changes automatically. If you edit a synced file on one device, the updated version appears on other connected devices.
What is “version history” useful for in shared documents
A Increase bandwidth
B Disable spam filter
C Restore older copy
D Create new ISP
Version history stores earlier versions of a file, letting you review changes and restore a previous version if needed. It is very helpful during teamwork and accidental edits.
What does “storage quota” mean in cloud accounts
A Free internet speed
B Email reply rule
C Password strength meter
D Maximum storage limit
Storage quota is the total space available for your files in a cloud service. When it fills up, uploads may stop until you delete files or upgrade the plan.
Why is using a cloud link often better than attaching a very large file in email
A Uses more ink
B Slows internet always
C Easier sharing and updates
D Removes file name
Cloud links avoid email size limits and allow recipients to access the latest version. You can also change permissions or stop access later without resending attachments.
Which tool is mainly used for real-time online meetings with audio and video
A Video conferencing
B Disk cleanup
C Device formatting
D Offline compiler
Video conferencing tools enable live audio, video, screen sharing, and chat for remote meetings. Good internet stability and low latency improve call quality and reduce voice delays.
In chat applications, what is the main advantage of “instant messaging”
A Works without internet
B Repairs system files
C Fast real-time text
D Prints documents
Instant messaging allows quick communication through text, often with media sharing and group chats. It supports fast coordination, but users should still follow netiquette and avoid oversharing personal data.
What is an “online form” mainly used for
A Play offline games
B Collect user responses
C Increase screen size
D Install printer driver
Online forms collect information such as registrations, feedback, or surveys. Data is stored digitally, making it easier to organize and analyze responses compared to paper forms.
What is an OTP most commonly used for in online services
A File compression
B Faster download speed
C Browser theme change
D One-time verification
OTP (One-Time Password) is a temporary code sent to verify identity during login or transactions. It reduces unauthorized access, especially when combined with secure passwords and careful sharing habits.
Two-factor authentication mainly improves security by requiring
A Two different proofs
B Only a username
C A faster browser
D A bigger inbox
Two-factor authentication uses two types of verification, like a password plus OTP or app code. Even if a password is stolen, the second step helps block unauthorized login attempts.
What is a “digital footprint” in online activity
A Keyboard shortcut
B CPU heat level
C Trace of online actions
D Printer page count
Digital footprint is the data you leave behind online, such as posts, searches, logins, and website visits. Managing privacy settings and careful sharing helps reduce unwanted exposure.
Which browser setting most directly helps prevent unsafe pop-ups on websites
A Pop-up blocker
B Screen zoom
C Language option
D Bookmark manager
A pop-up blocker prevents unwanted windows that may contain misleading ads or harmful links. Combined with updated browser security settings, it improves safer browsing and reduces interruptions.
What is the safest first step before installing a downloaded file from the internet
A Disable antivirus
B Share file publicly
C Check trusted source
D Rename randomly
Safe downloads start by using trusted websites and official app stores. Checking file type, reviews, and publisher reduces malware risk. Keep antivirus on and avoid suspicious links or unknown senders.
What does an ad-blocker mainly help with during browsing
A Increase CPU speed
B Reduce unwanted ads
C Create new emails
D Format cloud drives
Ad-blockers reduce intrusive advertisements and tracking scripts on many websites, improving reading comfort and sometimes page speed. However, some sites may restrict content when ad-blockers are enabled.
Which practice helps manage mobile data usage while browsing and watching videos
A Use auto-play always
B Open many tabs
C Use data saver
D Disable Wi-Fi
Data saver modes reduce image quality, limit background usage, and block heavy content. Turning off auto-play and downloading over Wi-Fi also helps control data consumption and avoid extra charges.
Which situation is a common sign of an online scam message
A Clear official address
B Verified support ticket
C Proper spelling always
D Urgent money request
Scams often create fear or urgency, asking for money, passwords, or OTP quickly. Genuine organizations rarely demand sensitive details by random messages. Verify through official channels before taking action.
If you receive abusive or harmful content online, what is the best basic action
A Share it widely
B Reply with insults
C Report and block
D Ignore all security
Reporting helps platforms take action against abuse, while blocking stops further contact. Avoid replying in anger, keep evidence if needed, and use official reporting tools to improve online safety.