Category: 2. TGT (Arts) HP

When a service is delivered as promised every time, the key quality dimension is A Reliability B Empathy C Tangibles

A major weakness of Citizen’s Charters is that many are A Legally enforceable B Fully citizen-driven C Independently audited D

In public services, “outcome” mainly refers to the A Files processed B Actual citizen benefit C Officer workload D Office

Public service delivery mainly focuses on ensuring services are A Profit-oriented B Market-driven C Citizen-focused D Privately managed Explanation Public

Public service delivery mainly means the government’s role in A Providing basic services B Collecting private profits C Running family

A welfare policy shows “goal ambiguity” when its goals are A Clear and measurable B Fully time-bound C Easily monitored

In welfare administration, “organizational culture” mainly influences A Trade deficit levels B Court judgment speed C Staff behavior patterns D

A welfare policy is “preventive” when it mainly tries to A Punish offenders later B Expand export markets C Stop

In social welfare administration, “administration” mainly means organizing A Stock market trading B Election campaign work C Welfare service delivery

In social welfare administration, the main focus is on improving A Market competition rules B Military readiness plans C People’s